We at Life Personified want you to be completely satisfied with your purchase. If for any reason you are not completely satisfied with a Life Personified product, you may return it within 30 days of purchase for a full refund or exchange. To make a return, please ship the product back to us along with a copy of the original receipt to the address on your receipt. Please note that we do not refund original shipping costs or return shipping costs. If your product happens to arrive damaged please notify us within 10 days of receipt and we will make arrangements to get a new product to you. We do require that the damaged product be returned to us and we will refund your shipping cost. If the product is no longer available we will credit your account. Refunds will be issued in the form of original payment.